- Deliveries of hard copy and physical products will be made from your premises, by post or by a carrier instructed by you subject to the contract between you and your customer.
You will notify both the customer and seller by email on the date of sending, that the Product has been despatched and of the expected delivery date.
- If at any time, any customer notifies you of non-delivery within the time scale offered by you on Our Website, you will investigate immediately and tell the customer that you are doing so, what you are doing, and when you expect to be able to deliver the Product.
- In the absence of information to the contrary, you agree to despatch a Product within three days of notification of order by us, by a method likely to reach the buyer within a further seven days.
- If it is apparent that a customer has not received a Product within fourteen days of the expected delivery date, you will refund money paid, including any delivery charge. This is a condition of your contract with us because our reputation, as well as yours, is at stake in those circumstances.